Totally useless service provider

Vodacom consultants and service as a whole leaves much to be desired. When there is an issue and you contact their customer care/service line they are unable to assist and you are always just given a reference/ticket for the fault to be escalated. Emails and calls prove to be useless. My Internet is currently down and no one is able to assist or give me feedback as to what is wrong or an estimate as to when it may be fixed. No one has called me back like I was told they would and unless I keep calling and pestering them will I get any type of feedback, otherwise Vodacom JUST DO NOT CARE ABOUT THEIR CUSTOMERS!!! CUSTOMER SERVICE STINKS. I will no whatever to spend the whole of the easter weekend without service until someone decides to assist me. UNACCEPTABLE!!! THIS IS NOT THE FIRST TIME THIS HAS OCCURRED AND IT PROBABLY WONT BE THE LAST. AS SOON AS A YEAR HAS EXPIRED AND IM NOT LIABLE TO PAY FOR ANYTHING EXTRA I WILL DEFINITELY DISCONTINUE THE USE OF VODACOM AS A FIBRE PROVIDER AND RATHER GO DIRECTLY TO METROFIBRE INSTEAD! STAY AWAY FROM VODACOM TOTALLY USELESS SERVICE PROVIDER