FP
Freddie P

1 reviews | Active since Oct 2017

10 May 2021, 15:28

Totally unreliable

Been a Client for about 20 years. Phone was cut off wrongly because vodacom states that account was in arrears. Went to the store, they said it was paid in full and activated account again. 2 hours later it was cut off again. Phoned the closest store, again they said it was paid in full, and activated it again. The next day it was cut off again. Phoned vodacom customer care, and they said it was in arrears again. Phoned the closest branch and they confirmed that the account was paid in full and activated it again.

Absolute nonsense if you have an emergency and suddenly your phone is useless. Useless service from customer care

Must give credit to mafikeng mall branch for trying their best everytime

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Replies (1)
Vodacom
Vodacom's reply10 May 2021, 16:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team