Totally unnaceltable customer service at Vodacom Beacon Bay

We completed all the required application forms & FICA docs for an additional mobile data package/router. This on an existing Vodacom account, one in good standing for over 20 years. This was TWO WEEKS AGO at the Beacon Bay franchise outlet. Today, when I make my third visit to find out what the delay is. I am told they need yet another “letterhead” telling them what package we want, this despite signing all the original application documents! So either the local agent was clueless (and took two weeks to discover this) or the Vodacom systems themselves are so onerous that a simple “add-on” (which should be on-line/instant) is a challenge!