Totally Unhelpfull

I am totally flabergasted in the way Vodacom has treated me in the past few days concerning a Migration to a package of my choice, as the one i am on does not satisfy my needs, i am still well in terms abd conditions of 7 to 14 days after sale to change and Migrate, i have been sent to numerous different deparments and had to put up with RUDE and un helpfull consultants sending me from one department to another each with a different point of view and utter rudeness, i have been trying to explain that i would like to migrate to one of Vodacom's packages which is either the SMART S OR THE SMART M PACKAGE, i am not happy with the current package that i am on, the SMART TOP UP 1 GIG. AFTER ALL...... I AM PAYING FOR IT !! Why treat customers like 2nd hand Customers not allowing us to have what we like, and what we WILL PAY FOR at the end of the day !! I am totally disgusted by the way VODACOM and its employees have treated me and also many other dissatisfied customers ! Calls are just dropped, rudeness and un professional service towards customers, no one seems to care, and blame the SYSTEMS ?? *** ? ! At the end of the day We pay for what we have, if this is the way you step in and treat your NEW CUSTOMERS, i shiver to know how you treat your loyal long term Customers, i asked for a Migration to a better package deal from the one i have simply because i am not happy with the current one, and it does not fulfill my daily needs, why question me, treat me rude, why deny me ? I NEED ASSISTANCE AND A HAPPY SOLUTION to my Issue, as Vodacom has failed to contact me after several attempts.