SS
Samantha S
1 reviews | Active since Oct 2023
10 Nov 2025, 12:09
Totally understandable , totally not satisfied with the services
This is totally unacceptable from you guys , this is the second time my fibre line has been down this year where as customer service consultant are unable to assist. Each time I get told they going to escalate the issue further yet nothing is being done. How can anyone work from home when this is the type of issue that keeps occurring. Vodacom really needs to get there **** together because this is totally unacceptable every month is something new with Vodacom fibre. I want this matter resolved immediately
Ref Number : SR***
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Replies (2)
Vodacom's replyOfficial
10 Nov 2025, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2025, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samantha S's updateReviewer Update
12 Nov 2025, 18:33Still waiting for a call back but that's okay because it's now already been 72 hours and I'm still sitting without any internet. Each time I call vodacom I keep getting told it's being escalated yet I don't see any results. I spoke to so many supervisors and so many consultants and still my wifi is not working. I don't know how many times will I have to keep calling for them to take this matter seriously because then to at the end of the month I have to pay the full amount yet I was disconnected for so many days already. This is totally unacceptable and i refuse to deal with this bull**** time and time again. Vodacom really needs to get their **** together and fast because between them and open serve they both don't know whether or not they are coming or going.
Can someone from vodacom get my services up and running immediately as I refuse to wait another day this is bull**** .
Ticket no : SR***
Can someone from vodacom get my services up and running immediately as I refuse to wait another day this is bull**** .
Ticket no : SR***
SS
Samantha S's update12 Nov 2025, 18:33
Reviewer Update
Still waiting for a call back but that's okay because it's now already been 72 hours and I'm still sitting without any internet. Each time I call vodacom I keep getting told it's being escalated yet I don't see any results. I spoke to so many supervisors and so many consultants and still my wifi is not working. I don't know how many times will I have to keep calling for them to take this matter seriously because then to at the end of the month I have to pay the full amount yet I was disconnected for so many days already. This is totally unacceptable and i refuse to deal with this bull**** time and time again. Vodacom really needs to get their **** together and fast because between them and open serve they both don't know whether or not they are coming or going.
Can someone from vodacom get my services up and running immediately as I refuse to wait another day this is bull**** .
Ticket no : SR***
Can someone from vodacom get my services up and running immediately as I refuse to wait another day this is bull**** .
Ticket no : SR***