Totally unacceptable voicemail problems

<p>My boyfriend and I are at the airport ready to leave the country for 3 weeks and trying to record voicemail messages. The same problem has happened with both of us where we made a mistake with our absence messages and we are unable to re-record. When we select the option it just loops around to the beginning of the options again. We called the help desk who said they would reset it and they haven't. We are now about to board. We will both be playing a completely unprofessional voicemail to our clients for the next 3 weeks now. The system does not work at all and it is totally unacceptable. </p>