1 reviews | Active since Oct 2010
Totally unacceptable service????
I open a contract on the 11 May. I manage to make a few calls until *111# shows me that I had balances in my account. I contact Vodacom and a message was send to me apologising for the mistake, explaining that they were experiencing few problems with *111# . but my balance was<br> Minutes 75 SMS 250 MB 224 <br> A few days pass by and when I finally decided to use my contract again it showed me 's.<br> I phone yesterday and after debating for a while it was confirmed that I have<br> Minutes 75 SMS 250 MB 224 but I just manage to do two calls and then the saga returned. I phone today customer care and after a long debate voila......they manage to find the balance again Minutes 73 SMS 250 MB 224 ***. but I am still unable to use them. Second call the lady tells me that I had use all my units, sms and data ***.<br> With four contracts under my name and few more still to be moved to Vodacom I am not amused. Never in my life I have seen such incompetence from a network . If my problem does not get resolve I will be approaching my lawyers to cancel this contract and to which payment was already deducted from my account and technical error still not corrected (under Consumer act).
A Vodacom Service Consultant will contact you shortly.
regards,
Vodacom Consumer Website Team
A Vodacom Service Consultant will contact you shortly.
regards,
Vodacom Consumer Website Team
