Totally unacceptable - phone blocked by Vodacom System Error

<p>Reference </p> <p>S3-GV06I-198M</p> <p>I called the call centre to increase my call limit on my contract.</p> <p>Not sure what the operater did but I have been locked out of my phone since Monday. Today is Thursday. </p> <p>I am told on each of my 4 daily calls to the call centre that there is a service request and the SLA is 48 hrs!</p> <p>This is not good enough</p> <p>I do not want to hear buzz words like CIC and Back Room ...... I want my line opened up.</p> <p>I have had this number since 1998 and have always sung VODACOM praises!</p> <p>This is shoddy customer service and I am being billed for a service I can't use.</p> <p>I run my business from my phone. I am not able to check on my children... A very sad state of affairs for a company that professes to be professional </p> <p> </p>