Totally Over Vodacom!!!!
I am so fed up with Vodacom We have several contracts with Vodacom. My husband got a call saying that some of the contracts are on plans that no longer exist. The Agent told my husband the rates would be the same and there would be no change in the monthly bill but it was not true... there was a large increase in 3 of the contracts... When we phoned we were told that it can be changed back but We have to pay for July... I am so annoyed... We asked for the recording to prove that we were told that the amounts won't change but Vodacom says the recording is unavailable. This is unacceptable!! We have been loyal to Vodacom for years... I need this sorted out... I cant imagine that it is okay for them to change our contracts how they want to ...
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
My husband works shifts underground. He is not available during normal office hours...
Phoning me will only help if you will let me sort it out.
I want the recording where they upped our contracts... my husband says he asked 3 times to confirm that the fees would not increase.... He was assured that it would remain the same.
We now have an outstanding bill and I feel this is really unfair... Look at all of your contracts... Look at how long we have been supporting you. This needs to be rectified.
The main number is ***
My number is ***
My husband works shifts underground. He is not available during normal office hours...
Phoning me will only help if you will let me sort it out.
I want the recording where they upped our contracts... my husband says he asked 3 times to confirm that the fees would not increase.... He was assured that it would remain the same.
We now have an outstanding bill and I feel this is really unfair... Look at all of your contracts... Look at how long we have been supporting you. This needs to be rectified.
The main number is ***
My number is ***