ZH
Zelmarie H

1 reviews | Active since Sept 2018

10 May 2021, 08:18

TOTALLY OVER THE TOP ANGRY !!!!!!!!!!!!!!!

0 STARTS IF I COULD!!! I have been struggling for more than a year to get my contracts canceled. I have managed to get my one contract canceled after a year, now for the past two months, going on three months, I have been struggling with Vodacom to get my 2nd contract canceled. I have received yet another invoice and statement, after requesting a cancelation, the guy I spoke to told me that my situation will be escalated to management and they will get back to me as soon as possible. Vodacom did not get back to me as yet, this was a week ago, same situation happened when I was struggling to get my first contract canceled. To say the least, fed up with Vodacom. Every time I need to hear that they will escalate with Management, so somewhere is a very poor communication gap that is making me pay every month and Vodacom smiles every month.

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Replies (1)
Vodacom
Vodacom's reply10 May 2021, 08:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team