Totally over it

It's not bad enough that I got ****** on Sunday, now I have to deal with nonsense with Vodacom. 1. Called the call centre on Sunday evening 20/01 to report my phone ****** and to have it blacklisted etc. Sounded like there was a party going on which I might have interrupted (the background was hectically loud but heck who am I) , but nevertheless was told that the system is slow/ doesn't generate ITC numbers on a Sunday (?!) and would therefore get it sent via sms to the number I was phoning from. Have never received this sms/ phone call to date. 2. This morning I log in to "My Vodacom" and behold my bill had jumped from 600 odd Rand to R1500+. (Mind you I still hadn't done a sim swap by then or gotten a replacement phone). So figured I'd deal with it when I get to work. I logged on again at 5pm and now the bill was at R1669. Called again, spoke to one of the agents who said that was my December bill, till I pointed out I'm referring to my "bill so far". Turns out the sim card was not blocked on Sunday but they've done so now and I can only dispute the bill on the 1st February hehehe. Oh and I finally got my ITC number during this call. 3. Did my sim swop earlier today, it just got activated about 30 mins ago. But now it doesn't work because now my number's blocked. Sigh. I call again, darling Nonhlanhla tells me that my account is in arrears (how that happened within 30 minutes goodness knows) and so they cannot help me. Mara come end Jan that invoice will be due they'll suddenly be able to help then? Ladies/gents I've been traumatised enough the past 2 days, I really do not need this in my life. If you do something about it great, if you don't right now I truly will not be surprised. I just had to pen this because the next phone call I make, I apologise in advance to the agent!