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Vanessa D

1 reviews | Active since Mar 2009

23 Oct 2019, 10:46

Totally frustrated

I changed over to Vodacom's Data plan 20GB day and 20GB night, this was the beginning of September. Last month and this month my data has disappeared. On Monday the call center told me at around 12.15, 1.2GB was used. I have no idea why they are once again looking into it..... But I need to work and have had to buy 2GB. I asked to upgrade to the next plan 40GB day and 40 GB night but am told you cannot do this until you have been on a plan for 3 months, so my frustration carries on ........ And I'm battling to get my work done.

Nearly 48 hours since I lodged the query and ......

0
Replies (3)
Vodacom
Vodacom's reply23 Oct 2019, 10:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
VD
Vanessa D's update25 Oct 2019, 10:01
Reviewer Update
Still no response.....
Please do not use cell no for data as it is in a modem
Vodacom
Vodacom's reply05 Nov 2019, 08:41
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team