Totally dissatisfied customer

<p>I have been with vodacom for about 8 years and I am having trouble with the fact that I took 2 early upgrades, one about 4 years ago and one 2 years ago. I was told that I needed to pay my handsets off which I did but I was never told that I would still keep my contract period??? I have a phone which is almost 2 years old and almost no usable aso with electronics 2 years is a bit much. I kept my mind set on upgrading in October as this is when it would be 2 years only to find that my upgrade date is September 2017...A whole year more and the reason for this is that I did 2 early upgrades and I still kept my term. I called in 2 months ago and tried to explain my situation and was never assisted as I was promised that someone would get back to me. About 2 weeks ago I called in again to the cancellations department and after a week of being promised that they would make a "plan" for me the consultant told me that they made a note on the system and I could go into any branch and do my upgrade only to find that there was nothing on the system...how embarrassing and a wast of time!!! I mailed and tried to phone the person with no response or luck in getting hold of them. This is very upsetting and I currently have about 9 lines with vodacom, spend almost 5k a month with them only to get pathetic service like this. I have said that I will be cancelling all contracts as they come up and only then probably I will get a call to ask why??? I am totally dissatisfied and my question with this whole thing is that if I am keeping my term where are my free minutes etc from my original contract which I did my early upgrades with? I feel that vodacom are a bunch of ****** and that's why nobody can explain or assist me with this issue as they know it's a ****!!!</p>