Totally Dissapointed

I visited my local Vodashop at Retail Park yesterday to get a new contract for a Router and uncapped wifi. I have been with Vodacom since the 1st cell phones were launched in SA, have had numerous other providers phone me with offers but remained with them. I have had several contracts and never failed a payment. It was rather embarrassing as my new router was brought from the storeroom only to be told that my application is pending. Connie the lady that assisted me was super, she phoned to find out why the pending status came up. They needed 3 months bank statements, copy of ID and payslip!!! Bear in mind my current contract debit order goes through religiously every month. They have all my info on record, nothing has changed. I did not have all the necessary documents with me as I have upgraded, taken out new contracts over the years and was never asked to provide any of this except copy of ID. Long story cut short, I walked out without my router. I will take the offer another service provider offered me. Very, very dissapointed. There were several other customers in the shop at the time. I felt totally embarrassed.