1 reviews | Active since Mar 2009
Totally dishonest
Vodacom contacted me to upgrade my data package from 2Gb to 5GB for R50 more. I agreed. Instead of upgrading me, they gave me a new account and charged me R197.00 for the sim. When I queried this the consultant apologized and assured me they would refund me my money within 14 days. To date I am still waiting. Now I get told they will credit my Vodacom account. They were fast to take it out of my account which resulted in me using my overdraft, and now I have to wait 2 months to get my money back. Totally dishonest
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Khatija
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Khatija
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ