Totally Disgusting service ,incompetence and disrespect from staff

<p>I have never felt so disrespected in my life!! Apart from Vodacom just taking my airtime and data I get pathetic service from the staff when enquiring about it. I was speaking to a Shiela who could not explain to me what is it that was taking my airtime when cellular data has been switched off for all apps except whatsapp. She tells me its V-life which then she can’t explain but it’s a subscription with Vodacom which I did not even subscribe or agree to. She keeps telling me she will deactivate it but DOES NOT explain how it was activated to begin with. I then spoke to the Team Leader after arguing with Shiela telling me there are no managers on the floor, this was now Lerato Segage/Serare who was even worse as they kept laughing with the colleagues in the background while I am trying to get her assistance. She was totally useless herself as she did not want to listen to me all she wanted was to tell me that they can’t replace my airtime when what I needed was an explanation on how I was subscribed to this VODACOM service that was taking my airtime and DATA and no one could answer me.<br />I am appalled at the service and this is not the 1st time, about a month ago I called and still they could not tell me but I was given a reference and told that someone would call me back to tell me what service was that kept deducting my airtime and data, till today I have still not received the call instead I got an sms to rate the service which I rated all zero’s but nobody even called to find out why I was so unhappy which clearly meant that nobody cares.<br />Those agents might have had a good time laughing as I was the joke of the day but watch as people leave VODACOM for other networks with better service and they are retrenched, we will see who will laugh then…I HATE YOU VODACOM!!!</p>