Totally disgusted will not purchase anything vodac

Tablet was booked in at Jet store in nov/early december as it was freezing. My husband was contacted on the 19th Jan to advised that the handset is ready for collection. i went into the store today 21st Jan and the consultant there tells me the handset was not repaired because i need to pay R57. i call the repair centre as i could not believe the stupidity in sending the handset back without repairing or even calling me to advise me of the cost. i speak to a lady Melanie and she says no you dont have to pay. i call back as the reception is poor and speak to a very rude lady who should not be there as she cannot speak to people. i explain the issue and she says its not their problem if the store doesnt call. the store represents vodacom they selling your product. i tell her no one called us to give us the qoute for us to acceppt or not and im not paying it and i want to speak with a manger they all not available but you can call *** which doesnt even work.l tell her im going to put a write up on hellopeter about this poor service she says go ahead mam you dont have to pay and put it on hellopeter and call wendy knowler. Really disgusted in the service i will never ever purch