Totally Disgusted in Vodacom Repairs

I booked my device in December for repairs at Vodacom Repair Alberton, due to the screen that just went blank on my Samsung S21 Plus.

A free screen replacement was done and I received my hone back around the 27th of December. On the 14th of January I had an incident with my phone and even though the phone is suppose to have an IP rating of 68 it still got water damaged. Upon inspection I saw that the back cover of the phone was loose. I never saw this after the 1st repair, as when I received my phone I inserted my sim card and immediately put the phone into its bodyglove cover.

I took it back to Alberton where I was humiliated by the Head Technician. I have been a loyal customer for over 20 years with Vodacom and I always look after my phones. I never had a cracked screen or anything on one of my devices. They made it out that it was my fault that the phone got water damaged and now quoting me over R12 000 to fix my Samsung S21 Plus.

If the back cover did not lift from the phone after the screen replacement this never would have happened. I was basically told by the Head Technician that I did not inspect my phone on a regular basis and why did I not report the cover coming loose. I explained to him that who inspects their phones weekly especially if it is in a cover and if the repair was done at such a level that the cover should not peel loose from the phone.

My Job number ***4 and email interactions with Porsche should be on your systems. If I was at fault with this incident I would take full responsibility, but in this case the 30 seconds or so that the phone was in the water, it should have not been liquid damaged.

I would like this matter to be escalated to the highest person that deals with repairs. I unfortunately upgraded my line as I needed a phone urgently for business. If I knew I was going to be treated like this by Vodacom I would have cancelled my line and moved to another Network. I will still seek advice on how I can cancel my upgrade and my line with Vodacom if this matter is not resolved.