Totally disgusted

I recently upgraded with Vodacom online. At the beginning of the call I was specific that I wanted an iPhone 11 Pro Max, as the conversation progressed, the upgrades consultant quoted me on an iPhone 11 Pro. Having stated initially that I wanted a Pro Max I actually assumed that is what she meant. As the call progressed I still mentioned that I wanted the Pro Max 2 more times.

An iPhone 11 Pro was delivered but I wasnt at home to receive it myself. Eventually when I got it and realized it is not what I had requested, it took a week for them to actually attend to it after promisisng several times their team leader would call back. Then their CEO office responded to say I agreed to an iPhone 11 Pro. How about ensure that your consultants and listen to what the customer is asking for and then brag about service excellence. Right now, not only for me, you are an epic fail. I could share the results of my reseach for my thesis on you Vodacom to help you identify some of the issues that are landing you where you are right now and why you are still failing.