Totally disgusted at the lack of empathy

I was on contract with vodacom and have fallen on bad times and was unable to pay my contract, vodacom suspended my services, which i totally agree with, i asked them to convert me back to pay as you go until i can pay the account which they said they would do and this would take 24 hours. 24 hours later still nothing, so i called again, i was then told it would take up to 72 hours. 72 hours later i tried again only to be told that it may take up to 21 days. i am living in Durban, and unless you have been living under a rock, you will know what has been happening, but you think this means anything to vodacom, of course not, i am a member of the reaction team in our area and have no means of communicating with other members once i leave my house, if anything happens to my family or any other members of this community i will be holding vodacom totally responsible i dont believe it takes that long to revert me back to pay as you go. i am totally disgusted at the lack of empathy shown by this company.