KM
Kevin M

1 reviews | Active since Apr 2019

16 Apr 2019, 08:22

Totally disgusted

Vodacom Fibre

I made the mistake of choosing my cell phone provider of nearly 25 yrs to supply fibre

They haven’t got there act together Installation took forever then when installed did not work I reported this repeatedly over a 3 week period over 50 Emails to various departments Including billing and customer care ( a contradiction in terms) After 3 weeks they collected the router then billed me for a service they did not provide . No invoice supp**** which was also requested.

Then your told to deal with Fibre ********** . The same department that ignored me for weeks and were phoned daily

This was going to be rectified in wait for it: 24-48 hrs what they seem to see as rectified is actually: their new word “ ******ed” And your query is then” emasculated “to The next department Going to the vodashop for assistance does not help as they are hamstrung but the system A big fat zero for effort

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 08:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Kevin M's update16 Apr 2019, 12:39
Reviewer Update
Thank you This was supposedly handled on Friday Why must we publicly air grievances I have repeatedly requested calls from senior management