Totally appauled

My account was 2 months in arrears. I phone to make arrangements for a new debit order, but was told it needed to be set up with 7 day notice and will only be re instated on 1 March. Instead I should pay R1460 into the account with my reference number. I did so. Vodacom nonetheless deboted that same amount again. This has caused 2 debit order rejections on other accounts and R300 costs in penalties... Well done Vodacom... I expect that money to be returned within the next 24 hours.