Totally appalling Service from Vodacom- Loyal Client totally disappointed.

I have been a Loyal Customer to Vodacom for close on 20 years. I have Multiple contracts for myself and other family members and my account is up to date. I recently reviewed my contracts on my name and decided to Migrate them to reduce my overall spend which I found was quite high every month. I spoke to a consultant and he assisted me, I was told that I will have to pay a migration fee for each contract. I agreed and paid this money over to Vodacom and also ensuring that the Bill was settled for the month. My migration was processed and I opted for additional Minutes and Data on each contract, I was given a discounted rate on each one that I did. This was done on the 29th July 2020. I requested some minutes and Data on my main number as well. Up to now, I have not received my minutes and Data. I have called over 8 times and escalated the issue 5 times as well. My call each time was closed but the minutes were not allocated. Today is the 12th August, It is 2 weeks and I still don't have my allocated minutes and DATA. I am appalled at this service. Yesterday morning I received a message stating my issue was resolved and if I still want my minutes and Data allocated I should call again. I have called 8 times already, an escalated 5 times also. I have been in Customer Service myself for the past 25 years, I have never seen such poor service. Perhaps I should move my business to another service provider because Vodacom does not care for me as their Client. This has impacted my work and private life as I cannot make any calls from my cellphone. I had only the allotted Airtime from the Migrated contract but that was used up in a few days. My allocated minutes that I requested was promised to be allocated but nothing has been done. The other contracts were sorted after a week only but mine is still not sorted. I am shocked at the level of Service from Vodacom, Perhaps they have a big market share so they don't care about their levels of service. Totally disappointed. I feel disrespected and totally let down. I am paying for a service that I am not even receiving. 2 weeks later and nothing sorted as yet. I wonder when this will be sorted. A simple request, yet so much of drama and lack of service. Totally disgusted. No words.....