1 reviews | Active since Oct 2018

01 Jul 2022, 10:11

Totally Annoyed

Vodacom never ceases to amaze me how useless and inept they are. I wrote a review 05/01/2022, about international roaming being removed from my phone. Vodacom rep**** 11/01/2022 apologising, and from there reply, A REVERSAL ORDER WILL BE COMPLETED END OF JAN 2022. I was due to fly to England at the end of June 2022, so I decided to call the wife in England to see if I could make international calls, and what due you know it worked. Now shoot forward to 30/06/2022 I land at Heathrow, and I need to call Executive travel to come and pick me up. What do you know no F%#@:=G roaming on my phone, talk about P@##£&D off, stuck in Heathrow no phone or data facility on my phone. Luckily a kind gentleman let me use is phone. This as now being going on for four years we’re I try to get international roaming for while I’m overseas, and this is how long more than useless Vodacom as being stuffing up. I’m now stuck in England with no access to my business or personal bank accounts, because my phone is linked to those accounts for authorisation on payments. I PERSONALLY DON’T KNOW WHAT IS SO DIFFICULT OR IS IT BECAUSE IT’S AFRICA?

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2022, 12:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team