Totally ***********

Phoned Vodacom in August to cancel 2xcontract of 1gb i got with a contract. The consultant told me that she wil migrate the contract to 500mb and when my term is up it will be cancelled.

Still today it has not been cancelled. I phoned last month and ask what is the problem, they told me at cancellations they cant see the end term of contract and that needs to be fixed. I mist phone customer care. I did that and customer care did not know what i was even talong about. After half an hour it seems the consultant knew shat i said finally and she said it must be excalated and i will receive feedback in 7 days. Still today no feedback given and i am STILL PAYING for a contract that should have been cancelled already.

Phoned today and still cancellations cannot see the end date of my contract and SUPRIZE it needs to be excalated AGAIN!!! WAITING AGAIN AND STILL I NEED TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN CANCELLED IN AUGUST ALREADY. TOTALLY ***********