Total waste of time

Complaining since NOV2017 about an SMS I receive several times a day about a balance of data, the same wording and balance every time even if I have no data. The client service centre gives you guessing solutions and never works, on going process. Its disgusting of the time I wasted on reporting this matter and not one single solution for months. If the staff are not competent enough to resolve the problem professionally, then loose your clients or loose your staff