1 reviews | Active since May 2016
<p>on the 6th October 2016 I was contacted by a migrations agent to migrat my package to a better package , she first suggested a SMART L , which was useless to me as I dont use the minutes etc that it gives. She then suggested a topip 350 , whihc workked out better for me. for an additional R30 than my current billing. </p> <p> </p> <p>I chose to migrate to topup 350 . I now see she has migrated me to the SMART L and I am paying R220 more thn my usual billing and this is not what I agreed to. </p> <p> </p> <p>Migration - 1- ********** 6511</p> <p> </p> <p>If this is not sorted soon I will contact the ombudsman</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No Contact mamde as yet ... clock is ticking next stop ombudsman/ icasa
No Contact mamde as yet ... clock is ticking next stop ombudsman/ icasa
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Wesley,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
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