SL
Sharon L
1 reviews | Active since Mar 2012
22 Jul 2019, 11:15
Total ******* and day light *******
I have took a new contract with vodacom june 2019 the consultant advise me on the contract i will have data 5 gig on samsung A10 and 5 gig on samsung A2 core for 24 month and R369.00 per month of which i will only be debited from Jul , That was not the case on the 25th June i was debited R125 and R175 and first of Jul 120.00 again . Now i was told i have have outstanding of R585.00 . I was misinformed therefore its either they switch me to data plan suitable for my budget or vodacom you can collect your phones and cancel the whole thing ,this was a total ******* i did call two weeks back and matter was never resolved now i am being told i cannot change well its better we cancel .
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Replies (2)Vodacom's replyOfficial
22 Jul 2019, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2019, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SL
Sharon L's updateReviewer Update
23 Jul 2019, 09:35Thats a very fami**** phrase to just keep peace , No one has called me back this matter has been going on for 3 weeks !!!!
SL
Sharon L's update23 Jul 2019, 09:35
Reviewer Update
Thats a very fami**** phrase to just keep peace , No one has called me back this matter has been going on for 3 weeks !!!!
