SL
Sharon L

1 reviews | Active since Mar 2012

22 Jul 2019, 11:15

Total ******* and day light *******

I have took a new contract with vodacom june 2019 the consultant advise me on the contract i will have data 5 gig on samsung A10 and 5 gig on samsung A2 core for 24 month and R369.00 per month of which i will only be debited from Jul , That was not the case on the 25th June i was debited R125 and R175 and first of Jul 120.00 again . Now i was told i have have outstanding of R585.00 . I was misinformed therefore its either they switch me to data plan suitable for my budget or vodacom you can collect your phones and cancel the whole thing ,this was a total ******* i did call two weeks back and matter was never resolved now i am being told i cannot change well its better we cancel .

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2019, 11:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SL
Sharon L's update23 Jul 2019, 09:35
Reviewer Update
Thats a very fami**** phrase to just keep peace , No one has called me back this matter has been going on for 3 weeks !!!!