NN
Neo N

1 reviews | Active since Aug 2012

08 Feb 2017, 15:53

Total *******

<p>Vodacom chowed more than R300 of my airtme. On Saturday i bought 1G of data and i had more than R400 worh of airtime , i chose the option "Just for you" as ive always done when buying !G of data for R79 for 7 days, only to find that Vodacom has changed the menu options....without any indication, at that time i was choosing 1G of data for night Owl for R12 and i was not aware as the option has never been there before even today its not longer there, looks like it was there only on my phone on saturday and Sunday as i asked some of my friends who didnt have the same menu options. Yesterday when i dialled *111# and check the Just for you menu option the 1G data for R79 for 7 days was there again, So on Saturday Vodacom chowed my R300 and something airtym while i was thinking i am using data only to be made aware by a customer service consultant on Sunday morning when i started to complain.</p> <p>Vodacom has a tendency of chaanging menu options without notifyng the customers, i have also being complaining about them not sending notifications about data balance anymore, you will be busy browsing the net thinking u still have data only to find that your data has long been depleted and at the time u have been using ur own airtime. I have since lodgeda complain but still nothing has been done.</p> <p> </p> <p>As a loyal customer, i have been using vodacom foralmost 17 yrs now...but at the moment i am not happy with how they treat me as their customer.... how do one use more that R300 of airtime just like that when i can buy 1G of data for R159 like i have always done before the just for you option? This is pure madness.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 16:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team