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Mukondeleli M

1 reviews | Active since Jul 2016

11 Jul 2016, 07:21

Total *******

<p>I decided to take a contract with Vodacom after being a loyal prepaid customer for over ten years. I Did what I had to do and pay what needed to be paid to get the contract going. Few days later I realize that my caller ID has a problem, it can't actually display the numbers from my contact list. So I decided to call VODACOM customer service and the most shocking news where revealed to me. I was told that for me to activate my caller ID I have to pay R9.70 EVERY month, I mean every month. What kind of madness is that!!!!!!! I have my SIM card and my contact list that belongs to me and now when I need to see whose calling me I have to pay R10 on a monthly basis. I need my caller ID active. Vodacom please!!!!!!ripping people off does not suit your brand</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 08:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,