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Andre W
1 reviews | Active since Mar 2009
11 Sept 2019, 12:06
Total Lack of Service and Clear Lack Knowledge at Helpdesks
A month ago I signed on for Fibre to my home. Very fast to sign-up. Even had a Tent in our estate to do this. One month later and I still do not have any Fibre barring the original email of my order. I have spend a morning talking to Sales/Installation/Support and getting passed from pillar to post without an idea as to when I can expect my installation or any other relevant activities. I have been a Vodacom client for a number of years, but this
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Sept 2019, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AW
Andre W's updateReviewer Update
16 Sept 2019, 07:40Dear Vodacom, your response on Hellopeter may be quick, but I still have had no contact from any consultant and I still have no idea when I can expect my fibre connection.
AW
Andre W's update16 Sept 2019, 07:40
Reviewer Update
Dear Vodacom, your response on Hellopeter may be quick, but I still have had no contact from any consultant and I still have no idea when I can expect my fibre connection.
Vodacom's replyOfficial
04 Oct 2019, 10:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Vodacom's reply04 Oct 2019, 10:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards