1 reviews | Active since Oct 2010
Total lack of service
<p>My wife and I ordered the new Samsung S8+ as were both due for an upgrade. Vodacom phoned us and offered the upgrade. Phumi spoke to me and I also told her we want the accessory pack that comes with the launch as well as the nano sim. She said delivery would take place within 3 days. When delivery took place only my wife's order arrived without sim card and accessory pack. I phoned and let them know on Wednesday and said Phumi would come back to me last Thursday. Nobody has come back and its Saturday today. Totally useless service and I'm seriously considering moving my business to MTN. I have been with Vodacom since its inception in 1994. Zero customer service!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
At last my Samsung S8+ arrives on Monday( 8 May 2017) with my accessory pack as well as my Samsung Gear S3 but no NANO SIM. The nano sim only arrived today the 10th May. It was the most disastrous transaction I've ever done. My wife's phone which was ordered the same time as mine HAS STILL NOT GOT HER NANO SIM AND ACCESSORY PACK AND SAMSUNG GEAR S3........An unbelievable *********** transaction. I have been contacted by Dominic which was replying to my first Hello Peter complaint. I do not think there is a more *********** employee working at any company than Dominic. If Vodacom is really concerned about customer service they will contact me and I will forward all communication with Dominic. Dominic needs to be fired!!
At last my Samsung S8+ arrives on Monday( 8 May 2017) with my accessory pack as well as my Samsung Gear S3 but no NANO SIM. The nano sim only arrived today the 10th May. It was the most disastrous transaction I've ever done. My wife's phone which was ordered the same time as mine HAS STILL NOT GOT HER NANO SIM AND ACCESSORY PACK AND SAMSUNG GEAR S3........An unbelievable *********** transaction. I have been contacted by Dominic which was replying to my first Hello Peter complaint. I do not think there is a more *********** employee working at any company than Dominic. If Vodacom is really concerned about customer service they will contact me and I will forward all communication with Dominic. Dominic needs to be fired!!