JB
John B

1 reviews | Active since Sept 2013

01 Jul 2015, 06:21

Total Lack of Response to Data Queries

I have now waited for a month for reasons why my data contract was cancelled by persons unknown at Vodacom. After promising to come back to me, the same attitude has been shown. VODACOM does not care as long as customers accept bad service.<br> Today I discovered that my second data contract was not recharged as per its contract and now I sit with NO DATA and am unable to continue with my work on the internet.<br> At the same time I am being hounded by Vodacom agents to UPGRADE my existing contracts. WITH THIS TYPE OF SERVICE?<br> I have had to pay R149 per Mb to try to stay on the internet. A far cry from the contract figure I have been paying up until Vodacom decided that they can gain more by cancelling my contract WITHOUT ANY CONSULTATION. It appears they are more concerned with aquiring more businesses than satisfying customers.<br> This type of service is NOT ACCEPTABLE to say the least.<br> No service, no reasons, NO COMMUNICATION, no accounts this month (I had to phone and ask for the account which should have been mailed)<br> AND THEY CLAIM TO BE NO 1 in SOUTH AFRICA. I would hate to see the worst provider!!!!!

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 09:41
Official
Hello Cellproblems,

Sincere apologies for any inconvenience caused.

Your query has been sent through to the CEO's office who will be assisting you further.