Total Lack of Interest or Feedback

I have had an ******* upgrade processed on my cellphone twice in a matter of 4 months. I have left messages with the upgrade dept. and am still waiting for a call back. The matter is still with the forensics dept. who also do not bother to communicate. I am receiving calls from Vodacom stating that my account is in arrears and \can you afford to be without your cellphone"which I take as a threat of being disconnected. I did reverse the debit order as I see no reason to pay for a phone I do not have. The 1st time it took almost 3 months to correct and all was well for a month until my number was upgraded AGAIN !!!! I have suffered the inconvenience and frustration of having to drive around to obtain an Affidavit and get copies of ID and fax these to Vodacom on both occasions"