Total lack of follow up and resolve....

This is now the follow up to my first review written.

I am extremely amazed at the lack of communication and resolve to complaint. I was called by Vodacom and I explained again how they sold me a past S9 phone knowing that the S10 was about to be release (obviously trying to get rid of their old stock). This being a dishonest sales They said that they couldn't assist as it was not ordered online, however the store being the V&A Waterfront Vodacom shop will call me. I explained to the manager over 3 different calls and that he would get back to me. He came back to me saying that he spoke to his team and 1 said they never said this whilst the other said, he may have but cant remember.

He informed me that he would speak to his regional manager who will call me to discuss further....it is now 5 weeks later and no response and also no returning of my calls from the shop.

It clearly shows that Vodacom allows their stores to move old product through dishonest sales knowing a new product is coming out. Pathetic and NO customer care

Guess being 1 in a million supporters for over 23 years means nothing as they have too many happy clients...

If I had the option I wouldn't event give them a 1 star