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Fiona S

1 reviews | Active since Dec 2018

16 Jan 2019, 09:48

Total Lack of Customer Services

absolute disgusting that nobody responds to your complaint. We were told by the cancellation dept that our contract was expiring at the end of January 2019 and when we went to the branch in the East Rand Mall to make sure that it was cancelled we were told only the end of March 2019. The response I get from previous complaints on Hellopeter say that we must contact the cancellation dept who now say the end of April. We are getting conflicting information permanently from Vocacom. Seems like you cant cancel a contract with Vodacom ever. If I don receive a decent reply from Vodacom I will be going to the Ombudsman which I am entitle to do as I don't get answers from Vodacom. Looking at all the complaints on Vodacom I am not the only one

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Replies (2)
Vodacom
Vodacom's reply16 Jan 2019, 10:02
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Jan 2019, 12:55
Official
Dear Fiona, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Ashwin Abdurahman  Consumer Website Team(SA)