Total lack of Customer Service

Over 18 years as a loyal customer, account always paid as and when due. First time I've needed some actual customer service and 'due to credit profile and type of package' 'We're unable to assist' Thanks for nothing Hi Steve<br> As per our chat, regrettably due to your credit profile was are unable to process the request from our side.<br> Your query has been logged to our Accounts Team.<br> Your ref number is S3-GS33O-OX7GE.<br> They will contact you directly once concluded.<br> Regards,<br> Jabulile Nazo<br> Customer Care<br> eService Team<br> Vodacom as my contact is up, I'll be taking my business elsewhere.<br> <br>