Total lack of customer service.

My Sony Z3 Phone is in for repairs for more than 2.5 weeks, for the second time in less than 3 months. I requested that a replacement phone would be considered, as the device is obviously defective. <br> <br> Not only did they give empty promises of feedback and escalation etc, they have completely stopped responding to email and are not available on the phone. <br> <br> Not only is this unacceptable, it is also unprofessional and telling of a bad attitude.