Total lack of customer care

8 weeks ago, I renewed my Vodacom contract for the router that is used by my home laptop. For 7 weeks everything worked fine, then it started to disconnect randomly, sometimes in use, and sometimes when idleing. Took it back to the Vodacom shop, twice, they cannot see a problem with it, maybe it needs to be monitored more before coming to that conclusion. I then contacted the help line, who filled me with optimism about an exchange of router. "Just talk to the shop manager and ask them to call us" Back at the shop it was a different story. " We will send it away, could take 4 weeks to fix" There is no facility for supplying a router, while mine is away, and no chance of stopping the R399 a month that I will be paying for a service that Vodacom failed to provide. The fact that Vodacom has discontinued it's Email connection for complaints just about sums up thier apalling attitude to their customers. The 082 111 line ensures that you get shunted around with a different operative each time, and no documented response to your problem.