Total lack of any customer service,

Started when the contracts got renewed, initially i received a faulty phone, to exchange this phone was a process tedious at it self and painfull where vodacom came out swinging with every possible bad customer service manoeuvre there is, empty promisses, never phoning a person back, ended up doing vodacoms work for them regarding courier and tracing of the process this after emphasis was place that urgency was needed but alas it was poor, slow and pathetic. <br> <br> Very shocked i found out that i am paying more than i expected bassicly still paying out old contact and the new upgraded contract because i upgraded on 22 months, this after vodacom advised me i can, so now im paying my old contract for 3 months, 2 already done and apparently one more to go, regardless of this i am paying for this but not recieving any airtime, (theft or ******* maybe), if i was aware of this sneaky trick i would of waited, no one likes paying for something they not getting, after querying this with vodacom I requested the voice recording of this upgrade call becuase this was never communicated or advised, further more empty promises of phoning back, nearly two weeks later and nothing. PATHETIC!