TOTAL INCOMPETENCEY

on the 12th of February 2016 I made a call to the vodacom call Centre to increase my call Limit temporarily from the existing limit of R200 as my line was soft locked however the consultant did not update my request on the system. <br> I made contact with the call Centre a week later only to find out that there was no call Limit implemented as per my request.(my call Limit wouldve been At R400) only hear that my bill was now well over R500. I spoke to the the floor manager Robert Mphaphuli who advised he would look into the matter and get back to me.I then called 7 hours later requesting to speak to Robert who after 45 minutes and conveying messages via his consultant and supervisor that he was busy with my query. When questioned as to why I had waited for nearly an hour, the response was that he was busy with my query while I was on the line holding. It is now 2 weeks later with no feedback and an sms stating my query has been closed!!!Robert had advised he would get back to me within 48 hours, i'm still waiting!!!