HL
Haley L

1 reviews | Active since Jul 2016

07 Sept 2016, 10:50

TOTAL INCOMPETENCE - lack of service

<p>Michelle Marias, thanks again for not dealing with my problem, again I get promised a return call or sms...NOTHING!!!</p> <p>Porsche from customer services, as expected no feed back from you or sms as promised, and NO my account is not fine and in order Porsche.</p> <p>Please could someone from Vodacom get back to me after reviewing my account from May 2016 - August 2016, charged twice for an upgrade and being billed for a handset I never received. I also noticed that all my numbers next upgrades are all in 2020, so are contracts now for 4 yrs?, simple maths and you lot cant even get that right!!!</p> <p>Why do we as customers have to beg for service???? LETS SEE HOW LONG IT TAKES SOMEONE TO CARE!!!</p>

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Replies (2)
Vodacom
Vodacom's reply07 Sept 2016, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HL
Haley L's update20 Sept 2016, 08:14
Reviewer Update

I STILL HAVE NOT RECEIVED ANY COMMENT OR COMMUNICATION FROM VODACOM REGARDING MY ACCOUNT........PATHETIC !!!!!!