Total incompetence and time wasting!

My husband is trying to move from one mobile provider to another and chose Vodacom. In December he approached the Norwood branch and was told there was a worldwide shortage on the iPhone 6, his preferred phone of choice and he would have to wait...no problem. He did however go ahead with the application and submitted all the necessary documents to be vetted and approved. Come January when the phone arrives in store, Sean is now handling things and cannot figure out why the contract shows a pending comment on the system. A week goes by with no results and after some pushing Sean requests my husband go in to sign some surety form...another week goes by and I call to find out what's happening...the contract is still pending on the system, says Sean and he doesn't know why??<br> I went into the store yesterday and spoke with the ver helpful, Cebo, who immediately went into the system only to discover that Sean has not even scanned in the necessary documents and pretty much all the required paperwork from my husband is missing and we need to resubmit everything!!! We have waited nearly two months now to become 'new' customers of Vodacom, what more can we do....go to MTN??