JVdV
Janine Van de Venter
1 reviews | Active since Dec 2010
22 Feb 2021, 11:18
Total Incompetence
I am still receiving Phonecalls and messages from vbm/vodacom saying I owe money, however the contract was paid up and cancelled in December 2018. The phone number has now also been disconnected instead of being moved to prepaid. No one even bothered to contact me after my last review and my issue is NOT resoloved! Please can this be rectified immediately.
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Replies (2)
Vodacom's replyOfficial
22 Feb 2021, 11:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2021, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JVdV
Janine Van de Venter's updateReviewer Update
26 Feb 2021, 11:06No one has made contact with me regarding my complaint. Clearly customer satisfaction is not a priority for Vodacom
JVdV
Janine Van de Venter's update26 Feb 2021, 11:06
Reviewer Update
No one has made contact with me regarding my complaint. Clearly customer satisfaction is not a priority for Vodacom