Total horrifying service from Vodacom

<p>I am officially appalled with the service from vodacom.</p> <p> </p> <p>I had requested vodacom to cancel my contract in time after which my 24 month had expired by month end July 2016. and I was given ref no: ********** 8739</p> <p> </p> <p>To my suprise I find that my number is cancelled without my authorisation. It took the agents there at Vodacom 3 weeks to sort out the issue by reconnecting my number, however my cell number was reconnected on a new 24 month contract set to expire on the in May 2018.</p> <p>I called back to request the new contract that i did not request to be cancelled and it was done and I was given this ref no: 1- ********** 6410</p> <p>I called subscription collections department and I spoke to Riaan who advised me that I was billed for the month of August for R209.00 for R99.00 airtime that they loaded which is still available airtime on my number, they can cancel or remove it, I couldn’t care less. I refuse to make payment for something I did not request for and if this matter is not resolved I will further take this query further to credit ombudsman.</p> <p> </p> <p>I need the bill reversed and proof that I dont owe anything so I can port to another network provider.</p>