total dissapointment

Being with vodacom for 10 years i have been loyal to them and they loyal to me, but the horrible experience i been having the past 2 months has really made me see vodacom in a different light, i downloaded BIS and it didn't't work after many failed attempts with the call centre and speaking to a manager it was activated after 7 days, when i asked if they could compensate for all the airtime i wasted waiting on them to sort out my issue they first said no then later gave me a lousy R20 airtime, then today the 22/12/2015 i recharged airtime vodocom sent me a message stating il get R100 bonus airtime to use i did not receive the airtime and when i called the contact centre Bulelwa advised i never received that message (making me out to be a ****) i then requested to speak to a manager she then forgot to place me on mute where she explained to her manager Zain whats happening, where i over heard him calling me crazy, i told Zain i over heard them he did not apologise and told me to go to a vodacom store to prove i got the message then they can help, i am so disgusted in there service and will never recommend vodacom, the level of poor service is beyond me.