total disregard of customers and ****************

Vodacom I actually told myself that I will never complain again as you never take customers complaints seriously anyway but now this is getting out of hand

I am not going to call your customer care line as the agents there are programmed and scripted

With each and very data query they going to tell you about internet or applications thinking that people are idiots you can tell them 1 thing each time you make a query

The beginning of April I bought 250 MB and it lasted only 2 days, I only use watts up and face book that you guys claim is free mode without pictures I complained on your Facebook page and your admin said I must send a screenshot of my purchase , I did that little did I know nothing was going to be done , I was asked to send screenshot of data usage for the days I was querying I asked how do I do that , I never got a response to date I just let it slide after all Vodacom is the devil I know they don’t care I bought 100 MB, It didn’t last as, I’m getting angry at that time but I let it slide

I had R20.92 airtime, I then bought R12 60 free minutes to call , meant to have R8 left , I spoke to my person for 61minutes and guess what R8 gone so I didn’t know that a call per minute is R8 , no that’s fine I let it slide because why its Vodahell I know them that show they operate

Now yesterday was the last straw you guys have pushed a loyal customer too far, there was social media shut down ,you didn’t bother to sms your clients and let me know , I was frustrated waiting for my daughter to text me so I can go fetch her but no message I received , I TRIED to text her but messages were not going , I thought it was data so I bought 20MB but nothing .I called your call centre and a machine said there is a problem Guess what once we were back online I received message that data depleted but how because social media was off, no apologies for inconvenience or explanation

Vodacom I don’t have the strength to deal with you guys anymore, please stop robbing people, stop robbing poor people

Airtime and data is bought with hard earned money , once my contract ends I’m porting , you are the only network I have ever used since I got myself a phone 19 years ago but I’m gonna leave