LR
Lolita R

1 reviews | Active since Aug 2014

27 Feb 2017, 20:18

Total disregard for their clients

<p>I have to beg Vodacom to send me my itemized billing which I am paying for every month! After numerous request since April 2016 I still have to ask for it every month. It is soooo frustrating to be ignored time after time!</p> <p>That is not the end of it, my son somehow got this song on his phone when receiving a call for which he pay every time. This has been addressed at least 5 times and corrected according to Vodacom but soon afterwards it is back and we have to pay for it. </p> <p>Vodacom does not care one bit about their clients, I have experienced it many times know.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team