Total Disregard for Customers, Shocking CUstomer SErvice

I sent in a complaint on 8th August regarding the network coverage problem in our area and it is still ongoing. Funny, as Vodacom sends a private reply telling me that it has been resolved. I am not quite sure where they get that from, as no one contacted me to find out if the problem had been fixed. So they just assume that it has. I am pretty sure that nothing was done to fix the problem as if it had been we would not still be experiencing the problem. Last week Thursday we had no signal for over 5 hours and when we called the Customer Service center we were told this was because of load shedding, which is the biggest load of nonsense as there has been loadshedding for over a week. So once again, lame excuses for their pathetic service. Saturday again, we had no signal, call the Customer Service center again, spend over 20 minutes on the phone with people who clearly have no idea or any interest in what they are doing. The one agent told us that if this problem has been going on for so long with no resolution then we can cancel the contract with no penalties. She transferred us to someone else who then tells us that no, there will be penalties. It is amazing how Vodacom is clearly in breach of contract by not providing the service that we as the customer pay for every month and where are the penalties for that??? My call was then cut off, no surprises there, this is VOdacom after all. And now, once again Vodacom is showing us what a completely pathetic and useless provider they are as our signal is once again off, for how long this time is anyones guess. I have never in my life come across a company who shows such a lack of care for their customers and displays such disregard for them. Maybe I should stop paying my account and I dare you to even think of coming after me for the money when you can't even provide the service i am paying for. It is absolutely disgusting. I want a reference number for this complaint and if this problem is not fully resolved within 14 days as is stated by ICASA, I will be laying a complaint with them. I did not even want to put a 1 star as you do not even deserve that.