Total Disregard for Customer Service

I took out a month to month contract with Vodacom Chatz Sunninghill earlier this year and was advised that the contract can be terminated at any time. Even so although the month to month contract option was selected, the sales consultant and I added a further note clarifying the contract terms in anticipation of the launch of the new iphone. The phone ordered for me by the branch has arrived, however they have been struggling to load the contract for me. The Vodacom system shows an expiry date of 01/11/2018 and does not allow any changes to my contract. The lady at sunninghill, Karen, who is very helpful says she is struggling with Vodacom IT which is no surprise to me. At the inception of my contract I was left with no phone due to the vodacom IT (so I was told) dragging their feet. This problem has re surfaced and has been going on for 3 days. As the sales consultant in the sunninghill branch was getting no joy, I phoned the call centre who was extremely rude to me and then cut the call. They said that I was sadly mistaken and when signing a month to month, the contract goes on for a year. Even if this was the case, since I had taken the contract out earlier this year, how does next year November feature. My contract should have expired at the beginning of November 2017 based on communication between myself and the vodacom branch. Sunninghill vodacom escalated the matter (Ref: 1- ********** 421256 – Service Request), even to Beverly Butts (Regional Manager) who has remained silent.

I approached the Sunninghill office once again today to speak to the manager and was told that he was not in but the matter was escalated and he would be meeting with Ms Butts to resolve the issue. I asked for Ms Butts details so she phoned the manager who said that he will phone me by close of business. I nonetheless got the email address of Ms Butts and sent her an email explaining the situation.

Like expected neither did Ms Butts make an effort to answer my email nor did the manager of the Sunninghill branch get back to me as he promised.

Currently I have no really functional phone as my month to month contract was only air time in order to avoid complications which I am in any event having. My number is locked in with Vodacom under false pretences.

Second case of deception. I was provided quotes for the contract yesterday. Red Classic + including phone at R1599/month to which I agreed. I am told today that Vodacom made a mistake and the new amount would be R1899/month although the R1599/month is available but they have decided to reserve that amount for businesses only after communicating the amount to me. I find this deceiving and will not accept the higher amount as a figure was quoted to me and it is obviously profitable and they offer it to a select few.

Vodacom has locked my number with them and even if I would change providers now, I would go to the bottom of the list with any other service provider for the new phone in question. I placed my order with vodacom 5 months ago and the sales consultant is fully aware and obviously has the same interpretation as me w.r.t the contract otherwise she would not have tried to load the new contract as well as send me the correspondences like she did.

I am deeply disappointed as no one cares and their customer care simply sucks and is rude.